Frequently Asked Questions

About the Service

What is NCDMV Appointment Finder?

A private service monitoring cancellations across North Carolina to alert residents of earlier DMV appointment openings via SMS and email.

Was your service featured in the news?

Yes, recently covered by Queen City News (FOX Charlotte) for assisting residents in securing sooner appointments and avoiding lengthy wait times.

Do you book appointments for users?

No. The service does not book or hold appointments. Users receive notifications and must book directly on the official DMV website themselves.

Are you affiliated with the North Carolina DMV or any government agency?

No. This is an independent company with no connection to the NC DMV or government entities.

Where do you get appointment information?

The system tracks publicly available appointment calendars on the official DMV site, using data accessible to anyone online.

How does the service work?

The system continuously monitors for cancellations and new openings. When slots become available, alerts are sent by SMS (fastest) and email so users can act quickly.

Plan & Billing

What plan do you offer?

Fast Lane Alerts is the single plan offered, including instant SMS alerts, location-based matching, and support for all appointment types at $19.99/month.

How does billing work?

Plans auto-renew monthly until cancellation. Users can cancel anytime via receipt or account emails. Reply STOP to SMS messages for immediate unsubscription.

Teen Driver Appointments

How do I get alerts for teen permit or road tests?

Teen driver alerts are included with Fast Lane Alerts, with instant SMS notifications for nearby Level 1, Level 2, and Level 3 cancellations.

Are teen alerts included?

Yes, teen permit and road-test alerts come standard with Fast Lane Alerts.

Alerts and Notifications

Why haven't I received any SMS alerts?

No appointments have opened within the user's set radius. Alerts only send when actual availability exists nearby.

How do appointment alerts work?

When openings appear, the system sends alerts to matching subscribers simultaneously. Booking is first-come, first-served on the DMV site.

Booking and Fairness

Is appointment access fair for all users?

Yes. Subscribers in a given area receive alerts simultaneously, with equal opportunity to book on the official site.

Is your service legal and ethical?

Yes. The service does not interfere with DMV systems or hold appointments, simply surfacing cancellations faster for resident access.

Does this help DMV offices too?

Yes. Filling canceled slots improves office efficiency and reduces overall wait times benefiting residents and staff.

What if someone thinks you're the official DMV site?

The service clearly states independence from the DMV. Users signing up under false impressions receive full refunds.

What should I do when I get an alert?

Tap the alert link and book directly on the official DMV website. Openings disappear quickly, requiring immediate action.

Still have questions?

Contact us through our support page or send an email. We typically respond within 24 hours.

Ready to Get Started?

Join thousands of North Carolina residents finding DMV appointments faster with Fast Lane alerts.

Get Fast Lane Alerts - $19.99/month